Refunds & Delivery
Last updated November 1, 2026
In short: if you don't love your portrait, email us within 14 days and we'll refund you in full. No reason needed.
How delivery works
The Master Edition and the Digital Edition are instant digital downloads. As soon as Stripe confirms your payment, you return to the studio and your file begins downloading, usually within seconds. Nothing is shipped, and there is no waiting.
If your page reloads after payment, return to the studio in the same browser tab and your purchase will be confirmed again so you can download it.
If your download fails
Occasionally a browser closes, a connection drops, or a phone runs out of storage mid-download. If that happens, write to hello@letteradesigns.com with the receipt Stripe sent you and we will help you download it again. There is no charge for this.
Our 14-day promise
If you're not happy with your portrait for any reason, email hello@letteradesigns.com within 14 days of purchase and we'll refund you in full. You don't need to explain why, and you don't need to send anything back.
Because your portrait is composed on your device, we never receive your original photograph. If you'd like us to help fix something instead, you're welcome to share the file with us.
We may decline repeated refund requests from the same customer. Refunds for a duplicate charge, a file that won't open, or a file that doesn't match the preview are always available within the 14 days, regardless.
Please use the preview
The free preview shows how your photograph will look before you buy. Some photos turn into words beautifully; very dark, very busy, or low-resolution photos may not. Try a few of the four treatments before you decide.
How to request a refund
Write to hello@letteradesigns.com with your order ID or Stripe receipt (a reason is optional). We aim to reply within two business days. Refunds return to your original payment method and typically appear within 5 to 10 business days, depending on your bank.
Chargebacks
If there's a problem, please write to us before filing a chargeback with your bank. We can almost always resolve it faster, and a chargeback costs us a fee even when it is later withdrawn.